Frequently Asked Questions

Find answers to common questions about our products, shipping, and services.

What products do you sell?

We offer IBC totes, plastic drums, wooden barrels, and steel tanks for various storage needs.

Where are you located?

We are based in California, USA and serve customers worldwide.

Do you ship internationally?

Yes, we ship worldwide. Shipping costs and delivery times vary depending on location.

Are your tanks food-grade?

Some of our tanks and drums are food-grade. Please check product details or contact us for confirmation.

What sizes are available?

We offer a wide range of sizes depending on the product type. Visit individual product pages for specifications.

Are your products new or used?

We offer both new and reconditioned options where available. Product condition will be clearly listed.

How long does shipping take?

Shipping times vary based on your location and the selected shipping method.

Do you offer bulk shipping?

Yes, we can arrange bulk and pallet shipping for large orders.

Will I receive tracking information?

Yes, tracking details will be provided once your order is shipped.

What payment methods do you accept?

We accept major payment methods available at checkout.

Can I cancel or modify my order?

Orders can only be modified or canceled before they are processed. Contact us as soon as possible.

What is your return policy?

Please refer to our Return & Refund Policy page for full details.

What if my item arrives damaged?

Still Have Questions?

Our team is here to help you find the right solution.

Email: sales@buywaterdrumsandtanks.com